Privacy Policy

Privacy Policy and Terms & Conditions

SN SOLAR LIMITED
Company Number: 16379970
Registered Office Address: 6th Floor 37 Lombard Street, London, England, EC3V 9BQ
Email: info@snsolar.co.uk
Phone: 07741545502

Last updated: 9 July 2026

This page explains how SN SOLAR LIMITED handles personal information and sets out the terms for using our website and making enquiries about our construction, property improvement, maintenance, installation and related services.

Privacy Policy

1. Who We Are

SN SOLAR LIMITED is a company registered in England and Wales under company number 16379970. Our registered office is 6th Floor 37 Lombard Street, London, England, EC3V 9BQ.

For any privacy-related question, you can contact us at:

Email: info@snsolar.co.uk
Phone: 07741545502

2. Information We May Collect

When you use our website, contact us, request a quote, or discuss a project with us, we may collect the following information:

  • Your name
  • Email address
  • Phone number
  • Address or project location
  • Details of your enquiry or project
  • Any information you choose to send through our contact form, email, phone, WhatsApp or other communication method
  • Basic website usage information such as browser type, device type, pages visited and general location data through cookies or analytics tools

We do not knowingly collect sensitive personal data unless it is necessary for a specific service or you choose to provide it.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Provide quotations and service information
  • Arrange site visits, consultations or appointments
  • Deliver construction, installation, maintenance or related services
  • Communicate with you about your project
  • Keep business and accounting records
  • Improve our website and customer service
  • Meet legal, tax, insurance and regulatory requirements
  • Protect our business, website and customers from fraud, misuse or security issues

4. Lawful Basis for Using Your Information

We only use your personal information where we have a lawful reason to do so. This may include:

  • Contract: where we need your information to provide a quote, arrange work or deliver a service
  • Legitimate interests: where we need to run and manage our business, respond to enquiries and improve our services
  • Legal obligation: where we must keep records for tax, accounting, insurance or legal purposes
  • Consent: where you have given permission, for example for certain types of marketing communication

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Website Payments

Our website is used to provide information about our services and to allow customers to contact us.

We do not take card payments directly through the website. We do not collect, process or store debit card, credit card or online payment details on this website. Where payment is required, payment instructions will be provided separately by SN SOLAR LIMITED through an invoice, quotation or direct communication.

6. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

  • Our staff, contractors or service partners who help deliver the work
  • Professional advisers such as accountants, insurers or legal advisers
  • IT, website hosting, email and business support providers
  • Payment, banking or accounting providers where required for business records
  • Government bodies, regulators or authorities where required by law

Where we use service providers, we expect them to keep your information secure and only use it for the agreed purpose.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

Enquiry information may be kept for follow-up and customer service purposes. Customer, invoice and project records may be kept for longer where required for legal, tax, accounting, insurance or business record purposes.

When information is no longer needed, we will delete it or securely dispose of it.

8. Keeping Your Information Safe

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email or internet-based service can be guaranteed to be completely secure. You should only send information that is necessary for your enquiry or project.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict or object to certain processing
  • Request a copy of your data in a portable format where applicable
  • Withdraw consent where processing is based on consent

To make a request, please contact us at info@snsolar.co.uk.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor activity and provide a better user experience.

Cookies are small files placed on your device. You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

11. Marketing

We may contact you about our services if you have asked for information, used our services, or where we have a lawful basis to do so.

You can ask us to stop sending marketing messages at any time by contacting info@snsolar.co.uk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Terms & Conditions

1. About These Terms

These Terms & Conditions apply to your use of the SN SOLAR LIMITED website and any enquiry made through the website, email, phone or other contact method.

By using this website, you agree to these Terms & Conditions. If you do not agree, you should not use the website.

2. About SN SOLAR LIMITED

SN SOLAR LIMITED is a company registered in England and Wales under company number 16379970.

Registered office: 6th Floor 37 Lombard Street, London, England, EC3V 9BQ
Email: info@snsolar.co.uk
Phone: 07741545502

3. Website Information

The information on this website is provided for general information about our services.

We try to keep the website accurate and up to date, but we do not guarantee that all information, images, descriptions, prices, availability or service details will always be complete, current or error-free.

Nothing on this website is intended to be professional, legal, financial, structural, engineering or safety advice. Any project-specific advice, quotation or recommendation will be provided separately after reviewing the relevant details.

4. Services

SN SOLAR LIMITED may provide construction, installation, property improvement, maintenance, repair, consultation and related services, depending on customer requirements and service availability.

All services are subject to survey, assessment, availability, written quotation and acceptance by SN SOLAR LIMITED.

Submitting an enquiry through the website does not create a contract between you and SN SOLAR LIMITED.

5. Quotations and Estimates

Any quotation or estimate provided by SN SOLAR LIMITED is based on the information available at the time.

A quotation may change if:

  • The project details change
  • Site conditions are different from what was originally described
  • Additional work is required
  • Materials, labour or supplier costs change
  • Access, safety or technical issues are discovered
  • Customer requirements are changed or added

A contract will only be formed when SN SOLAR LIMITED confirms acceptance of the work in writing.

6. Customer Responsibilities

Customers must provide accurate information about the property, project and requirements.

Customers are responsible for ensuring:

  • Safe and reasonable access to the property or site
  • Necessary permissions, consents or approvals where required
  • Accurate project information
  • Availability of utilities where needed
  • Removal of obstacles or personal items where necessary
  • Timely communication regarding changes, delays or concerns

SN SOLAR LIMITED is not responsible for delays or additional costs caused by inaccurate information, lack of access, missing permissions or circumstances outside our reasonable control.

7. Site Visits and Appointments

Site visits, surveys and appointments are subject to availability.

We may need to rearrange appointments due to weather, traffic, staff availability, supplier issues, safety concerns or other reasonable business reasons.

If you need to cancel or rearrange an appointment, please contact us as soon as possible.

8. Payments

Payment terms will be stated in the quotation, invoice or written agreement provided by SN SOLAR LIMITED.

Our website does not take online card payments and does not store card details.

Payments may be requested by bank transfer or another agreed method. Customers should only make payments using details provided directly by SN SOLAR LIMITED.

Late or unpaid invoices may result in work being paused, cancelled or subject to reasonable recovery action.

9. Materials and Product Availability

Materials, products, finishes, brands and specifications may vary depending on supplier availability, technical requirements and project suitability.

Where a specific product or material is unavailable, we may recommend a suitable alternative. Any significant change will be discussed with the customer where reasonably possible.

10. Workmanship

SN SOLAR LIMITED aims to provide services with reasonable care and skill.

If you have a concern about completed work, you should contact us as soon as possible so we can review the matter and, where appropriate, arrange a suitable solution.

11. Delays and Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

  • Severe weather
  • Supplier delays
  • Shortage of materials
  • Transport or access issues
  • Illness or staff shortage
  • Utility issues
  • Unsafe site conditions
  • Customer delays
  • Legal, regulatory or third-party approval delays

We will try to keep customers informed where delays affect agreed work.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under applicable law.

Subject to this, SN SOLAR LIMITED will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or losses caused by misuse of the website or reliance on general website information.

13. Consumer Rights

If you are a consumer, you may have legal rights under UK consumer law. Nothing in these Terms is intended to remove or reduce your statutory rights.

14. Website Use

You must not misuse this website by:

  • Attempting to hack, damage or disrupt the website
  • Uploading harmful code or viruses
  • Using the website for unlawful purposes
  • Copying website content without permission
  • Sending false, misleading or abusive enquiries

We may restrict access to the website if we believe it is being misused.

15. Intellectual Property

All website content, including text, images, layout, branding, graphics and design, belongs to SN SOLAR LIMITED or its licensors unless stated otherwise.

You may view and use the website for personal or business enquiry purposes only. You must not copy, reproduce or reuse website content for commercial purposes without written permission.

16. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

SN SOLAR LIMITED is not responsible for the content, accuracy, security or privacy practices of third-party websites.

17. Privacy

Use of your personal information is explained in our Privacy Policy above.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be subject to the courts of England and Wales, unless applicable law gives you the right to bring proceedings elsewhere.

20. Contact Us

For questions about these Terms & Conditions, our Privacy Policy, or our services, please contact:

SN SOLAR LIMITED
Company Number: 16379970
Registered Office: 6th Floor 37 Lombard Street, London, England, EC3V 9BQ
Email: info@snsolar.co.uk
Phone: 07741545502